Shipping policy

Last Updated: July 12, 2026

Welcome to RiyaMakeup.com. We appreciate your trust in choosing us for your health and beauty needs. This Shipping Policy explains how we process, pack, ship, and deliver your orders. Our goal is to provide a smooth, transparent, and reliable shopping experience from the moment you place your order until it reaches your doorstep.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders placed on RiyaMakeup.com are processed after successful order confirmation.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festivals, promotional campaigns, or high-demand periods, processing may take slightly longer.

  • Every order undergoes quality inspection before dispatch to ensure customers receive products in excellent condition.

2. Shipping Locations

We currently deliver across India.

Our logistics partners deliver to most cities, towns, and villages throughout the country. Delivery availability depends on courier service coverage in your area.

If your location is outside the serviceable area, our customer support team will contact you regarding alternative arrangements or cancellation with a full refund (if payment has already been made).

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Tier 2 Cities: 3–7 Business Days

  • Rural Areas: 5–10 Business Days

  • Remote Locations: 7–12 Business Days

These timelines are estimates and may vary due to courier delays, weather conditions, natural disasters, government restrictions, or unforeseen logistical issues.

4. Shipping Charges

Shipping charges are displayed during checkout.

Depending on your location and promotional offers, shipping may be:

  • Free Shipping on eligible orders

  • Standard Shipping Charges

  • Express Shipping Charges (where available)

Shipping fees are calculated automatically before payment.

5. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation through your registered email address or mobile number.

Please verify that your shipping address and contact details are correct before completing your purchase.

6. Shipment Tracking

After your order has been dispatched, you will receive:

  • Shipment confirmation

  • Tracking ID

  • Courier partner details

You can monitor your shipment using the provided tracking number.

Tracking information generally becomes active within 24 hours after dispatch.

7. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Invalid phone number

  • Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply for re-shipping returned parcels.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected PIN codes.

Please note:

  • COD availability depends on courier service.

  • Certain products or locations may require prepaid payment.

  • We reserve the right to disable COD for high-risk locations.

Customers choosing COD are requested to keep the exact payable amount ready during delivery.

9. Prepaid Orders

Prepaid orders receive priority processing.

Accepted payment methods include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other secure payment gateways available during checkout

10. Delayed Deliveries

Although we strive for timely delivery, delays may occur due to:

  • Heavy rainfall

  • Floods

  • Cyclones

  • Natural disasters

  • Public holidays

  • Political disruptions

  • Courier operational issues

  • High seasonal demand

We appreciate your patience in such situations.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

We cannot be held responsible for delivery delays or failed deliveries caused by:

  • Wrong address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect phone number

If you notice an error immediately after placing your order, please contact us before dispatch.

12. Damaged Package

If your package appears damaged upon arrival:

  • Inspect the parcel before accepting delivery.

  • Take photographs immediately.

  • Contact us within 24 hours of receiving the package.

We will investigate the matter with our courier partner and assist you accordingly.

13. Missing Items

If your shipment appears incomplete:

  • Verify all package contents.

  • Check the invoice.

  • Contact our support team within 48 hours of delivery.

We will review the issue and provide a suitable resolution.

14. Lost Shipments

If a shipment is confirmed lost during transit by the courier partner, we will:

  • Replace the product (subject to stock availability), or

  • Issue a refund as per our Refund Policy.

Investigation timelines depend on the courier company.

15. Delivery During Festivals

During major festivals and promotional sales, order processing and deliveries may require additional time.

We recommend placing orders in advance during festive seasons.

16. Packaging Standards

Every beauty and personal care product is securely packed using protective materials to minimize transit damage.

Fragile products receive additional protective packaging wherever necessary.

17. Health & Beauty Product Shipping

Many cosmetics, skincare products, and beauty accessories require careful handling.

To maintain product quality:

  • Products are packed in secure containers.

  • Temperature-sensitive items are shipped with suitable precautions whenever possible.

  • Damaged or leaking products should be reported immediately upon delivery.

18. Order Cancellation Before Shipping

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation may no longer be possible.

19. International Shipping

Currently, RiyaMakeup.com serves customers within India only.

International shipping is not available at this time.

20. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details

  • Being available during delivery

  • Verifying products upon receipt

  • Reporting issues promptly

Failure to do so may affect replacement or refund eligibility.

21. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government regulations

  • Epidemics

  • Lockdowns

  • Transportation disruptions

  • Civil unrest

  • Strikes

  • Technical failures

22. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately after being published on RiyaMakeup.com.

Customers are encouraged to review this page periodically.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

RiyaMakeup.com

Email: riyamakeup2002@gmail.com

Phone: +91 8017583733

Address:
Amtala, Chatterjee Para,
South 24 Parganas,
West Bengal – 743398, India

GST No.: 19AHMPM8863A1ZZ

Thank you for shopping with RiyaMakeup.com. We are committed to delivering your favorite health and beauty products safely, quickly, and with the highest level of customer satisfaction.