Refund policy

Effective Date: July 12, 2026

Welcome to riyamakeup.com. We are committed to providing our customers with high-quality health and beauty products and a satisfying shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted. By placing an order on our website, you agree to the terms outlined below.

Our Commitment

At riyamakeup.com, customer satisfaction is our priority. We carefully inspect every product before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete item, we are here to help. Please read this policy carefully to understand your rights and responsibilities.

Return Eligibility

You may request a return if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The item has manufacturing defects.

  • The product is incomplete or missing parts.

  • The product delivered is significantly different from what was ordered.

To qualify for a return:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • Original packaging, labels, seals, manuals, accessories, and invoices must be included.

  • The item must not show signs of misuse or damage caused after delivery.

Products returned without original packaging or proof of purchase may not qualify for a refund or replacement.

Non-Returnable Products

Due to hygiene, safety, and health regulations, certain products cannot be returned once opened or used.

These include:

  • Opened skincare products

  • Opened cosmetics

  • Makeup products

  • Lipsticks

  • Lip gloss

  • Mascara

  • Eyeliners

  • Foundations

  • Face creams

  • Face serums

  • Hair care products

  • Personal care products

  • Beauty tools that have been used

  • Fragrances with broken seals

  • Gift cards

  • Promotional or clearance sale items unless damaged

For hygiene reasons, sealed products that have been opened after delivery cannot be accepted for return.

Damaged or Incorrect Products

If you receive:

  • A damaged item

  • A broken package

  • Wrong product

  • Missing product

  • Defective product

Please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order Number

  • Customer Name

  • Mobile Number

  • Product Images

  • Package Images

  • Unboxing Video (recommended)

  • Description of the issue

Providing an unboxing video helps us verify transit damage and speed up the resolution process.

Return Process

To initiate a return:

  1. Contact our customer support.

  2. Share your order details.

  3. Submit photographs or videos if required.

  4. Wait for verification.

  5. Receive return approval.

  6. Pack the product securely.

  7. Ship the item or arrange pickup if available.

Once the returned item reaches our warehouse, our quality inspection team will examine the product before approving a replacement or refund.

Refund Policy

Once your return is approved:

  • Refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method whenever possible.

  • COD orders may require bank account details for processing refunds.

  • Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our mistake.

Replacement Policy

Instead of a refund, eligible customers may choose a replacement.

Replacement is available when:

  • Wrong item delivered

  • Manufacturing defect

  • Transit damage

  • Missing components

  • Incorrect quantity

Replacement depends on stock availability.

If the product is unavailable, a refund will be processed.

Cancellation Policy

Customers may cancel an order before shipment.

Once an order has been shipped, cancellation is no longer possible.

To request cancellation, contact customer support immediately after placing your order.

Refunds for prepaid cancelled orders will be processed after confirmation.

Return Shipping

If the return is due to:

  • Wrong product

  • Damaged product

  • Manufacturing defect

  • Seller error

Return shipping costs will generally be borne by riyamakeup.com.

If the return is requested due to a change of mind or other customer-related reasons (where applicable), the customer may be responsible for return shipping charges.

Failed Delivery

If delivery fails because:

  • Incorrect address

  • Customer unavailable

  • Incorrect phone number

  • Delivery refused

Additional shipping charges may apply for re-delivery.

Refunds in such situations may be adjusted after deducting shipping and handling charges.

Quality Inspection

Every returned item undergoes inspection.

Refund or replacement may be rejected if:

  • Product has been used.

  • Seal is broken.

  • Original packaging is missing.

  • Product is intentionally damaged.

  • Product is not in resalable condition.

The inspection decision made by our quality team will be considered final.

Exchange Policy

We currently offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect products

We do not offer exchanges based on:

  • Personal preference

  • Color preference

  • Fragrance preference

  • Skin suitability

  • Allergic reactions caused by known sensitivities

Customers are advised to carefully read product descriptions before ordering.

Health & Beauty Product Disclaimer

Health and beauty products may produce different results for different individuals depending on skin type, hair type, allergies, and personal conditions.

We recommend:

  • Reading ingredient lists carefully.

  • Performing a patch test before use.

  • Consulting a healthcare professional if you have allergies or sensitive skin.

We are not responsible for reactions resulting from misuse, failure to read ingredients, or individual sensitivities.

Refund Exceptions

Refunds may not be approved if:

  • Return request is submitted after the return window.

  • Product has been used.

  • Product packaging is damaged by the customer.

  • Product is missing accessories.

  • Product was purchased during non-refundable promotional campaigns.

  • Customer provides incorrect return information.

Contact Information

For any return, refund, replacement, or cancellation request, please contact:

Riya Makeup

Website: riyamakeup.com

Email: riyamakeup2002@gmail.com

Phone: 8017583733

Address: Amtala, Chatterjee Para, South 24 Parganas, West Bengal, India

PIN Code: 743398

GST No.: 19AHMPM8863A1ZZ

Policy Updates

riyamakeup.com reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website. Customers are encouraged to review this page periodically to stay informed about our latest policies.

Thank You

Thank you for choosing riyamakeup.com. We value your trust and strive to deliver genuine health and beauty products with reliable customer support. If you have any questions regarding returns, refunds, or replacements, our support team is always ready to assist you.